Privacy Policy

**Last updated: August 26, 2026**

SCC Pools LLC ("we," "us," or "our"), including our division doing business as The Pool Gurl, respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (sccpoolservices.com), request our services, or communicate with us.

## 1. Information We Collect

We collect information you provide directly to us, including:

- Name
- Phone number
- Email address
- Service address
- Communication preferences
- Payment information (processed by third-party payment processors — we do not store card numbers)

We also collect information about the pool services you request or receive, service history, appointment records, and messages you send us.

## 2. How We Use Your Information

We use the information we collect to:

- Provide, schedule, and deliver our pool services
- Send appointment confirmations, reminders, and follow-ups
- Send post-service review requests
- Respond to customer service inquiries
- Send occasional promotional offers (only to customers who have opted in)
- Improve our services and customer experience
- Comply with legal obligations

## 3. Text Messaging (SMS) Communications

If you opt in to receive text messages, we may send you:

- Appointment confirmations and reminders
- Service updates and follow-ups
- Green pool emergency responses
- Missed call responses
- Post-service review requests
- Seasonal service reminders (pool opening and closing)
- Occasional promotional offers

**Message frequency varies.** Message and data rates may apply. You can reply **STOP** at any time to unsubscribe, or **HELP** for help. We do not share your phone number with third parties for their marketing purposes. Your consent is not required as a condition of any purchase.

## 4. How We Share Your Information

We do not sell your personal information. We share your information only in the following cases:

- **Service providers** who help us operate our business (e.g., scheduling software, SMS delivery providers such as Twilio, email marketing tools, payment processors) — these providers are bound by confidentiality obligations
- **Legal authorities** when required by law, subpoena, or court order
- **With your consent** for any other purpose

## 5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

## 6. Your Rights

You have the right to:

- Access the personal information we have about you
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Unsubscribe from SMS by replying STOP

To exercise any of these rights, contact us using the information below.

## 7. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your experience and understand how visitors use our site. You can control cookies through your browser settings.

## 8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

## 9. Children's Privacy

Our services are directed at pool owners, who are typically adults. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

## 10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date at the top. Continued use of our services after changes constitutes acceptance of the updated Policy.

## 11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

**SCC Pools LLC**
1611 Serenity Ln
Weatherford, TX 76087
Email: [email protected]
Phone: (817) 458-9835

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*This Privacy Policy is provided for informational purposes and is intended to meet standard compliance requirements for a local service business. It is not legal advice. We recommend having a licensed attorney review this document before publishing it to ensure it meets your specific business needs and applicable laws in your jurisdiction.*